Annual Pre-Pay IT Support
The pre-pay annual option works on the same basis as pre-pay, however it allows for the possibility of additional savings and for the ability to spread the costs over a year.
Customers agree to purchase a specified number of pre-paid hours every quarter for a year. If a customer requires additional hours in any given quarter, these will be billed monthly at the same discounted rate as your pre-paid hours.
Charges are guaranteed for the duration of the contract.
To help a customer estimate the number of hours they would need over a certain period of time we recommend using our three-month trial to create a baseline for support usage in any one month or quarter.
Benefits
- Guaranteed faster response times ensuring your business critical issues are resolved promptly.
- All hours utilised in a given year are charged at the discounted rate.
- Spread the cost of your IT usage over 12 month period.
- Carry your hours over during your commitment period. If you have a month with slow IT requirements you have not paid for a service you do not need. The hours are carried over.
- Out of Hours support available (Additional charges apply).
- Extended support for emergency technical queries requiring immediate support from 08.30 and until 18.00.
- No commission applied on third party services, hardware or software supplied
- There is a reduced minimum 15 minute charge for remote support, down from 30 minutes.
- There is a reduced minimum 30 minute charge for on-site support, down from 60 minutes.
- Fixed pricing for 12 months.
Requirements
- Minimum 4 hour payment split into 4 quarterly payments over a 12 month contract.

Small Business
Typical values for a small business:
- 5 hours per quarter contract
- Any additional hours required available at the same reduced rate
- All users, desktop, laptops, servers and mobile devices covered in the contract
- Service Level Agreement included
Small/Medium Business
Typical values for a small/medium business:
- 10 hours per quarter contract
- Any additional hours required available at the same reduced rate
- All users, desktop, laptops, servers and mobile devices covered in the contract
- Service Level Agreement included


Medium/Large Business
Typical values for a medium/large business:
- 25 hours per quarter contract
- Any additional hours required available at the same reduced rate
- All users, desktop, laptops, servers and mobile devices covered in the contract
- Use your hours for any issue – dealing with 3rd party suppliers, managing bespoke systems, training on site staff and many more
- Service Level Agreement included