We offer a range of solutions tailored to our clients needs
Some clients look to us to take responsibility for all aspects
of their IT, including day-to-day support, technical management and
long-term planning. Others see us as a supplementary resource, able
to work with an in-house IT support team, and able to adjust our
service-mix to suit their changing requirements.
Some clients retain us on a fixed-price contract. Some opt for a
variable-rate contract that flexes to suit their needs. Others use
us only to deliver key projects. Flexibility is key to our
offer.
In all cases, our focus is on delivering a quality service,
designed around the needs of the individual business we are
partnering with.
Our ad-hoc support model is for clients who do not want a contract for monthly support, but would still like to use LightPath's services.
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The monthly retainer is best suited to customers who do not know what their support costs are likely to be, or have such variable needs that they wouldn’t benefit from the structure of the Support Bank.
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The purpose of the support bank is to try to ensure that the right amount of support is given to your organization whilst at the same time, catering for flexible monthly demand.
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