The pre-pay annual option works on the same basis as pre-pay, however it allows for the possibility of additional savings and for the ability to spread the costs over a year.

Customers agree to purchase a specified number of pre-paid hours every quarter for a year. If a customer requires additional hours in any given quarter, these will be billed monthly at the same discounted rate as your pre-paid hours.

Charges are guaranteed for the duration of the contract.

To help a customer estimate the number of hours they would need over a certain period of time we recommend using our three month trial to create a baseline for support usage in any one month or quarter.

    Benefits

  • Guaranteed faster response times ensuring your business critical issues are resolved promptly.
  • All hours utilised in a given year are charged at the discounted rate.
  • Spread the cost of your IT usage over 12 month period.
  • Carry your hours over during your commitment period. If you have a month with slow IT requirements you have not paid for a service you do not need. The hours are carried over.
  • Out of Hours support available (Additional charges apply).
  • Extended support for emergency technical queries requiring immediate support from 08.30 and until 18.00.
  • No commission applied on third party services, hardware or software supplied
  • There is a reduced minimum 15 minute charge for remote support, down from 30 minutes.
  • There is a reduced minimum 30 minute charge for on-site support, down from 60 minutes.
  • Fixed pricing for 12 months.

Requirements

  • Minimum 4 hour payment split into 4 quarterly payments over a 12 month contract.

Examples

  • Small Business (10 users)

    Small Business
    Typical values for a small business:

    • 5 hours per quarter contract
    • Any additional hours required available at the same reduced rate
    • All users, desktop, laptops, servers and mobile devices covered in the contract
    • Service Level Agreement included

     

  • Small/Medium Business (20 users)

    Small/Medium Business
    Typical values for a small/medium business:

    • 10 hours per quarter contract
    • Any additional hours required available at the same reduced rate
    • All users, desktop, laptops, servers and mobile devices covered in the contract
    • Service Level Agreement included

     

  • Medium/Large Business (50+ users)

    Medium/Large Business
    Typical values for a medium/large business:

    • 25 hours per quarter contract
    • Any additional hours required available at the same reduced rate
    • All users, desktop, laptops, servers and mobile devices covered in the contract
    • Use your hours for any issue – dealing with 3rd party suppliers, managing bespoke systems, training on site staff and many more
    • Service Level Agreement included

     

For more information on our services, or a tailored quote for your business please feel free to contact us