Some clients look to us to take responsibility for all aspects of their IT, including day-to-day support, technical management and long-term planning. Others see us as a supplementary resource, able to work with an in-house IT support team, and able to adjust our service-mix to suit their changing requirements. Other clients retain us on a fixed-price contract whilst some opt for a variable-rate contract that flexes to suit their needs.

We are also used by some customers only to deliver key projects. Flexibility is key to our offering. In all cases, our focus is on delivering a quality service, designed around the needs of the individual business we are partnering with.

Ad-Hoc PAYG

Monthly Retainer

Pre-pay Monthly/Annual

Unlimited Helpdesk

One No Monthly Fee/Contract Guaranteed Response Time Guaranteed Response Times Guaranteed Response Times
Two 30 min Minimum Charge 15 min Minimum Charge Reduced Hourly Rate Unlimited Remote Support
Three Business Hours Support Business Hours Support 15 min Minimum Charge Unlimited Telephone Support
Four Remote Support Out of Hours Available Out of Hours Included* Unlimited Advise
Five Pay As You Go Pay As You Go Helps spread the cost Out of Hours Available
Six Monthly Invoice Monthly Invoice Monthly/Quarterly Invoice Fixed Monthly Fee
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Pro-Active Support

Scheduled Backups

Security

One Customised Service Plan Disaster Recovery Enterprise Hard Drive Encryption
Two Fixed Monthly Cost Onsite/Offsite Backups Web Firewall/Filtering
Three Managed System Updates Daily/Weekly Reporting Compliance Management
Four Help Reduce Downtime Over-the-Internet plans available Secure Data Sharing
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Contact us now to see how LightPath IT can help your business.

Ad-Hoc PAYG

Unlimited Helpdesk 30 min Minimum Charge
Business Hours Support Remote Support
Pay As You Go Monthly Invoice

Monthly Retainer

   
   
   

Pre-pay Monthly/Annual

   
   
   

Unlimited Helpdesk