Check out what's been happening at LightPath IT over the last couple of months.
19 Jul 2010
These changes have been made to ensure you continue to receive the fastest response times for your IT issues.
Our new help desk system will ensure that you will receive the speediest response to your query. Whether contacting us by phone, email or website your query will be logged into our tracking system, and the technician most suited to your issue and location will be allocated. You will then receive notifications via email and/or phone, of any updates and status changes.
Our direct contact details are still valid and we are happy for customers to continue to use them, but we would recommend one of the methods below first to ensure that your query is dealt with as quickly as possible and by all members of staff.
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01 Mar 2010
We have recently implemented a new ticketing system to allow us to keep our clients better informed and allow simpler methods of requesting support.
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01 Jan 2010
Happy New Year - Prosit Neujahr - Bonne Annee
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01 Dec 2009
In Decmber 2008 we reduced the VAT following the government’s VAT cut. As the government has announced it will increase VAT back to the previous rate of 17.5%, from 1st January 2010 all invoices supplied after this date will have the higher rate of VAT applied.
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23 Nov 2009
As you can see our new website has gone live. After years of neglect the old site has been replaced by something a little more modern and relevant to the work we do.
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12 Nov 2009
As part of our plans to improve our services we have a new Office Administrator, Sarah McKechnie. One of Sarah's roles will be to answer your calls to our office number to ensure all calls are dealt with as efficiently as possible.
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01 Dec 2008
LightPath IT will be reducing the VAT amount on our invoices after the announcement by the government to reduce VAT to 15%.
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01 May 2008
As of today a new telephone system has been installed making it easy to get hold of the right person first time.
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07 Apr 2008
On 7th April Steven Rumble replaced Duncan Hall as IT Director of LightPath IT
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05 Apr 2008
PetITe Support was originally named as a reference to the types of businesses we believed would be our target market. As the business grew we realised we were doing work for larger organisations than previously anticipated and have decided to change the company name to LightPath IT to address both of these markets
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