We have recently implemented a new ticketing system to allow us to keep our clients better informed and allow simpler methods of requesting support.
The new system is incredibly flexible and allows us to enter jobs, close and place jobs on hold, enable follow-ups and quickly search on previous jobs by company or user.
Going forward we plan to enable the email notifications of jobs, by mid-April. This will keep requestors up to date on the status of the job. You will then also be able to log into the system and request new jobs and update existing jobs and apply job codes or PO’s if required. Of course the old method of contacting us by phone or emailing us direct is still available. The method above is simply an alternative option, with additional benefits for both us and the end user.
Other parts of the system also include a knowledge base center, troubleshooting wizard and downloads area, which We plan to turn on gradually over the next 6 months.
The final change to the system is the Timesheet outputs supplied with our invoices every month. These have now been modified to supply more relevant information and display in a much more user friendly view.
If you have any queries about how these changes may affect you, please do not hesitate to contact us.